The Purely Poultry Promise: Ensuring Confidence, Every Step of the Way
At Purely Poultry Limited, we understand that raising a flock is more than just a hobby—it’s a labor of love. That’s why we’ve crafted the Purely Poultry Promise: a set of guarantees that ensures your journey starts on the right foot and your birds arrive healthy, happy, and exactly as you expected.
Live Arrival Guarantee:
We promise that your birds will arrive in good health, ready to begin their life with you. Your peace of mind is our top priority, and we’re here to make sure your new flock gets the best start possible.
Sexing Guarantee:
With our 90% sexing accuracy guarantee, you can trust that your chicks will be the genders you requested, allowing you to build the flock you’ve always envisioned. We take the guesswork out, so you can focus on what matters most—raising your perfect flock.
Supporting You, Every Step of the Way:
Should you experience a loss or mis-sexing, simply report it to us within 24 hours of delivery for arrival-related claims or within 8 to 10 weeks for sexing claims. We’re here to support you, but we’ll need your help too—photographic evidence is required to process claims, ensuring that we can address your concerns quickly and fairly.
Caring for Your Birds:
Our promise extends to providing the right guidance—proper care is essential for your birds’ well-being. Following our brooder setup instructions, including maintaining the right temperature and using a heat bulb, is key to keeping your flock thriving. When these care steps are followed, we stand by our promise to make things right.
Fair and Thoughtful Compensation:
If your birds don’t arrive as expected, we’ll ensure you’re fairly compensated. For transit losses, refunds are provided for the value of the lost birds. In the rare case of a complete loss, we offer a one-time reshipment at no additional cost. Please note, partial losses cannot be resolved through partial reshipments. The value of any extra birds included in your order will also be considered.
For sexing claims, store credit will be issued for the value of any shortfall, with consideration given to any extra birds included in your order. While shipping fees are non-refundable, we are dedicated to supporting you throughout the process and ensuring your satisfaction.
With the Purely Poultry Promise, we’re not just delivering birds; we’re delivering peace of mind, support, and trust. We stand by our guarantees because your success is our priority. Purely Poultry is here for you—every step, every chick, every promise kept.